What to look for in a technical service partner

In a world where time is money and efficiency is king, there's no room for breakdowns. Whether you're managing technical facilities or maintaining cooling systems, you know the importance of quick, effective services. But what should you look for in a service partner? And what are the benefits of hiring an expert?
  • Maria Sotberg




Looking for a technical service partner? Choose a certified one.
Looking for a technical service partner? Choose a certified one.

A sudden system failure can happen to anyone, and when they do, you need quick and efficient help. Hence, choosing the right service team is crucial.

This article highlights four things to look for when selecting a service provider and why we recommend choosing one of our Certified Partners.

The power of experienced technical service providers

Would you trust your health to an unqualified doctor or your finances to an inexperienced accountant? Probably not. So why should your approach be any different when it comes to managing your technical facilities or cooling systems?

An experienced technical service team brings years of knowledge and expertise to the table. They've worked with a wide range of commercial and industrial businesses, dealt with various challenges, and devised effective solutions. With their expertise, they can swiftly diagnose and rectify issues, saving you not just time but also unnecessary expenses.

Custom SCADA or IoT solutions

Every business is unique, and so are its technical needs. A one-size-fits-all approach simply doesn't work. You need solutions that are tailored to your specific requirements.

A Kiona Certified Partner can use our platform to integrate all technical systems, regardless of the brand, supplier, or age – avoiding costly replacements. They are building management partners, refrigeration technicians, energy experts, or industrial service providers that can extend their offering with several different add-on services to meet your needs.

Hk-Säätö, a certified technical service partner
Hk-Säätö, one of our Finnish partners, is certified in Edge and Web Port.

By creating custom solutions, they ensure you get the right parts and services, significantly reducing the risk of future breakdowns.

Compliance and standards: the assurance of quality

Not all cooling systems or technical facilities are created equally. They vary in design, complexity, and functionality. 

Our Certified Partners are not just trained; they are well-versed in modern systems, as well as old ones. They can tackle common issues, devise innovative solutions, and provide valuable advice. Furthermore, they offer hands-on services when you need them. A Kiona Partner is certified to set up and integrate one or more of our systems – and, therefore, has proven product knowledge.

When someone contacts us to have a technical system installed, we always recommend that they use one of our Certified Partners in their area – they are simply the best at it.

Responsiveness and reliability: your safety net

In the face of a technical problem, you need a fast-acting and responsive service provider who can promptly fix your issues. That's where our Certified Partners excel.

They are equipped to share data between installations or suppliers seamlessly and can perform corrections and optimizations across buildings and systems. This efficiency means less time spent on troubleshooting and more time on productive tasks.

They can also use our intelligent, data-driven analysis to detect both physical errors and when something can be "tweaked" to run more efficiently. Before the trouble even occurs. And if something goes wrong, they can reach your facility remotely.

Having a reliable technical service partner is not just an option; it's a necessity. So why wait for a breakdown to happen? Be proactive and choose one of our experienced Certified Partners.

See our community of service providers in your area