FAQ: How certification courses work

Completing one or several of our software certifications is key to offering tailored solutions to your customers.

In this FAQ article, you'll learn more about your options and how the process works.

1. How do I sign up for a course?

To become a certified partner, your company must first apply to join our partner program. Once you have signed a partner agreement, our certification team will arrange the training and guide you through the process toward becoming certified in your chosen solution. 

2. What kind of certifications can I get?

We offer different certification tracks tailored to specific roles and solutions, including Web Port, Energinet, IWMAC, and Edge. This ensures you get the skills needed to meet your customers' demands.

You can get certified in four roles:

• Business Specialist: This track is for sales professionals and account managers. It focuses on understanding value, assessing customer needs, and communicating how our solutions can help them achieve their goals.

• Integrator: This is our most hands-on track. You will learn everything from setting up and configuring systems to troubleshooting common integration issues. It is designed for technical experts who are responsible for project delivery.

• 1st Line Support: Designed for your supporting roles, this course teaches you how to manage user issues, handle system alerts, and resolve common problems with confidence.

• Partner Support Coordinator: This certification is for those who manage the partnership with Kiona, ensuring smooth communication and effective use of our support channels.

3. Is the training online or in-person?

We aim to offer each course monthly, either as a self-paced digital course or as a live session on Teams. Some courses, such as the Web Port Integrator course, are often completed through digital self‑study.

If a session is full, our team will help you find the next available date.

4. What happens if I don't pass the exam the first time? 

You get more chances. The courses include plenty of hands-on practice and guidance from experts who have "been there, done that." If you struggle with a specific part, we are here to help clarify things.

5. I'm already a partner. Do I need to be re-certified?

Depending on when you got certified, you might need to re-certify. We recommend that you check with your KAM if you need recertification.

You can also check out other certification courses to build on your skills and stay up to date. It's the best way to ensure you aren't doing things the "hard way" when there's a new "easy way" available.

6. Do I need to be a technical genius to join?

You don't need to be an expert to join our courses, but some are more advanced than others. For instance, our Integrator courses are made for people with experience in building automation and integration setups. Whereas the 1st Line Support goes into more customer-related support cases, and the Business Specialist course focuses on sales.

Still have questions?

Reach out to our partner-team, and we'll answer your toughest questions.